Shipping & Surcharge Details
STORE TERMS, SHIPPING, RETURNS, & WARNINGS PAGE
Legacy Industrial is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason please contact us to discuss. The following conditions apply to all returns:
- Item must be returned within 30 days of purchase
- Shipping surcharges, if any, are non-refundable
- A 40% Restocking Fee applies
- Outbound freight and purchase discount (if any) is deducted from the purchase price
- Returns are accepted only on standard items
- The following items cannot be returned: Coatings/Primers/Sealers/Dyes/Densifiers/Stains/Pigments (all), Flake/Chips, Diamabrush items (all), Diamond Tooling items (all).
- All returns require an RA number, shipments without this are refused.
Shipping to and from Legacy Industrial is at the customer's expense and varies according to weight, size, shipping type and location. All items will be shipped insured. Most of our products cannot be carried on an airplane due the chemical make-up. However, we may be able to overnight sundry-items if your site is within the appropriate radius to our factory for a special rate (free shipping does not apply in these cases). Shipment processing can take up to (2) business days, please allow for this when ordering. We will not credit any item because a customer did not order soon enough, freight company caused delay or if container/packaging is dented or damaged in-transit. If your job is time dependent we suggest you order (2) weeks prior to the install date. Lastly, we are not responsible for collateral costs generated for any reason.
Orders that will ship to North-Western states will incur a fuel surcharge of 20%, Western states 15%, West Central states 10% and Central states 5%. This is subject to change and is only utilized to help combat charges realized by Legacy Industrial.
All funds are in USD. We do have the ability to package your products for ocean travel, please consult for this if needed. We will ship product to your freight forwarder here in the USA.
Hawaii, Alaska and Canada
Hawaii, Alaska and Canada are not included in the free shipping program. Please call for your freight amount.
Canadian customers are encouraged to ship product to the border, state-side, to enjoy reduced or free shipping.
Once an order leaves our factory via the carrier it becomes the customer's product. If the customer's product arrives damaged, it is the responsibility of the customer to either refuse the product or start a damage claim with that carrier. Legacy Industrial will not send replacement product to the customer without payment.
OUR PRODUCTS CONTAIN CHEMICALS THAT CAN CAUSE SERIOUS PHYSICAL INJURY. BEFORE USING, READ THE MSDS AND FOLLOW ALL PRECAUTIONS TO PREVENT BODILY HARM!!
These products are designed for adults over the age of 18 years of age.
The installation of epoxy and coating products is no easy task. The responsibility and risk associated with the proper installation of the product lies solely on the installer. While we do our best to spell out best practices for installation, job site failures are installation issues, not product issues AND the customer is advised of this at the time of sale.
These coating products are manufactured and tested in large batches and sampled constantly to ensure a good quality product. Customer’s protections do not apply to improper use and or installation of the product and the customer knowingly assumes all risk for the install.
Orders Shipping to California, OTC Phase 1 States, Lake Michigan Air Directors Consortium Zone and Maricopa County, AZ.
The states and zones above have laws governing the amount of VOC's our products may contain. Therefore if you place an order for a product that we cannot ship to your state, we will contact you, and offer a substitute product. Substitute products are typically more costly than non-voc stringent products. Penalties for not following these state laws are major. If you decide you don't want the product at that time, we will cancel your order without penalty to you.
Southern California is a no ship-zone for most of our products. We may not ship to these counties in Southern California: SCAQMD District - LA County, Riverside County, San Bernadino County, Orange County.
*Although we do not break-out our shipping charges, we do pay for shipping. If you return an item your actual shipping charge will be deducted from the item's purchase price. We will reserve the right to waive this if the product was defective.